Thursday, 24 January 2019

You received some feedback that your team thinks you missed some vital micro-moments. What do you do to find the ones you missed?

Mandeep Kaur January 24, 2019

Just focus on the moments where your customers use smartphones and mobile devices
Rule out signals such as likes, browse behavior, and reading an article
Disregard the feedback and trust that your instincts are correct
Go back and try to re-anticipate all the touch points your customers may have