Thursday 24 January 2019

You received some feedback that your team thinks you missed some vital micro-moments. What do you do to find the ones you missed?

Mandeep Kaur January 24, 2019

Try to speak to every moment your customers may be using their smartphones and devices
Rule out signals such as likes, comments, browse behavior, and reading an article
Go back to your search data and try to anticipate all the questions your customers may have
Disregard the feedback and trust that your instincts are correct