Wednesday 22 August 2018

“I can see how that would be frustrating” and “That is a valid concern. Many of my clients have expressed that same concern before starting their campaign” are both examples of speaking with a concerned client. These types of responses are:

Stephanie August 22, 2018

  1. not beneficial, because clients do not need reassurance.
  2. only beneficial when speaking with a client that is more emotional versus logical.
  3. helpful because they let the client know her concern is valid and can help lower her resistance.
  4. beneficial because clients buy from sales representatives they like.